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About Us > Employment
We're hiring the "best and brightest" in the industry across all disciplines, and around the world.
If you don't see a current opening that matches your qualifications, we encourage you to send your resume to
hr@fortinet.com for US-based positions,
Jobs_Vancouver@fortinet.com and jobs_ottawa@fortinet.com
for Canadian-based jobs, jobs_emea@fortinet.com for Europe-based opportunities and jobs_apac@fortinet.com for APAC-based positions.
We're hiring in the following areas:
SALES
MARKETING
CUSTOMER SUPPORT SERVICES
ENGINEERING
FINANCE & ADMINISTRATION
OPERATIONS
If you're looking for a place to share your talents, grow your career and be on a winning team, then Fortinet is the place for you!
Americas Locations: Colombia
International Locations: Malaysia, Thailand, Philippines, Turkey
Territory Accounts Manager Job Code: TAM10
In this key role, you will manage and drive direct sales into Fortune 1000 accounts. Create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers and leverage these during the sales process. Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work. Negotiate terms of business with clients to achieve win/win results that provide the basis for strong ongoing relationships.
RESPONSIBILITIES:
- Generating enterprise business opportunities and managing the sales process through to closure of the sale
- Achievement of agreed quarterly sales goals
- Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline
QUALIFICATIONS:
- Minimum 6 years sales experience selling to Fortune 1000 Major Accounts
- Minimum 3 years selling enterprise network security products and services
- Candidate must thrive in a fast-paced, ever-changing environment
- Competitive, Self-starter, Hunter-type mentality
To Apply: Send Email to: hr@fortinet.com
Please quote Job #TAM10 in your email subject line.
Americas Locations: Mexico City, Mexico
Job Code:AMSL307
In this key role, you will manage and drive direct sales into major Mexican accounts. Create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers and leverage these during the sales process. Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work. Negotiate terms of business with clients to achieve win/win results that provide the basis for strong ongoing relationships.
Job Description:
- Generating enterprise business opportunities and managing the sales process through to closure of the sale
- Achievement of agreed quarterly sales goals
- Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline
Requirements:
- Minimum 5 years sales experience selling to Mexican Major Accounts
- Minimum 3 years selling enterprise network security products and services
- Candidate must thrive in a fast-paced, ever-changing environment
- Cometitive, Self-starter, Hunter-type mentality
- BS, MS degree
Fortinet is an equal opportunity employer and offers competitive compensation and benefits.
To Apply: Send Email to: hr@fortinet.com
Please quote Job #AMSL307 in your email subject line.
Location: Sunnyvale, CA
Channel Systems Engineer
Job Code:AMSL331
Job Description:
-
The Channel Systems Engineer (CSE) will work closely with the Channel Account Managers and iCAMs. The CSE's main mission will be to support the channel sales organization in all technical matters regarding pre-sales and sales calls. Regarding the pre-sales, the CSE will assist in qualifying sales leads from a technical standpoint. Regarding the sales calls, the CSE will be the main technical resource on sales calls and will answer and educate the customer on issues ranging from features, specifications and functionality to integration. In this role, the CSE will be very conversant with networking applications and solutions.
Requirements:
-
Minimum 2 experience in technical/pre-sales support as a sales or systems engineer
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Minimum 2 years experience in LAN/WAN/Internet services administration
-
Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
-
Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
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Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
-
Experience with encryption and authentication technologies required
Strong presentation skills
Education:
- BS EE/CS or equivalent experience
Fortinet is an equal opportunity employer and offers competitive compensation and benefits. To Apply: Send email to recruiter@fortinet.com Please quote Job #AMSL331 in your email subject line.
Location: Central or West, US
Systems Engineer 2 Service Provider Group
Job Code:AMSL339
Job Description:
-
The Systems Engineer will work closely with a sales representative in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales. Regarding the pre-sales, the Sales Engineer will assist in qualifying sales leads from a technical standpoint. Regarding the sales calls, the Systems Engineer will be the main technical resource on sales calls and will answer and educate the customer on issues ranging from features, specifications and functionality to integration. In this role, the Systems Engineer will be very conversant with networking applications and solutions. Finally during the post-sales, the Sales Engineer will be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer’s technical issues. The Sales Engineer will also assist identified customers with post-sales training.
Requirements:
- 3 - 5 years experience in technical/pre-sales support as a sales or systems engineer
- 5 - 7 years experience in LAN/WAN/Internet services administration
- Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
- Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus
- Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
- Experience with encryption and authentication technologies required
- Strong presentation skills
Education:
- BS EE/CS or equivalent experience
Fortinet is an equal opportunity employer and offers competitive compensation and benefits. To Apply: Send email to recruiter@fortinet.com Please quote Job #AMSL339 in your email subject line.
Location: Washington, DC area US
Technical Account Manager / Federal Support Engineer
Job Code:AMCS125
Job Description:
- Work closely and provide direct technical support to our customers in the America's Region
- Partner with customers to provide account management services
- Lead technical customer services for top-tier customers
- Analyze support needs and complete requests for information and documentation
- Collect and analyze customer network information
- Recommend actions based on analysis
- Customer education (Gaps in networking, product knowledge etc)
- Installation and first-time configuration assistance
- Consultation of Technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment
- Manage and work special projects as assigned
Requirements:
- At least 4 to 6 years experience in a technical support role in a networking/security company
- Strong understanding of TCP/IP, Routing protocols, L2/L3 switches
- Proficient with security products firewalls, IPSec, IDS/IPS, Anti Spam, Virus scanning
- Strong troubleshooting and problem solving skills
- Administrator level working knowledge of Windows, UNIX or Linux
Education:
- Bachelor's Degree in Computer Science, Software Engineering or related work related experience
Fortinet is an equal opportunity employer and offers competitive compensation and benefits. To Apply: Send email to recruiter@fortinet.com Please quote Job #AMCS125 in your email subject line.
Location: Sunnyvale, CA
RMA Specialist Job Code:AMCS129
Job Description:
- Troubleshooting Network Security products for replacement
- Responsible for RMA materials received from customers and delivered to RMA inventory
- Maintain RMA inventory, record, and provide weekly report
- Ensures RMA Inventory are pre-tested if required, packaged according to specification and shipped in accordance with RMA SLA
- Responsible for the security and accountability of materials and RMA inventory control
- GP System transaction and report to Accounting
- Must be able to diagnose, troubleshoot, repair hardware and debug complex electro/mechanical equipment, computer systems
- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
Requirements:
- 2-5 years experience in network systems and troubleshooting
- Logistics management of RMA inventories
- RMA ticket management and processing. using customer ticketing application (Forticare – customized CRM application)
- Experience with firewall security is highly desirable
Technical Skills: (list equipment used, computer and/or other technical skills)
- Strong computer skills, Microsoft word, excel. Familiar with Great Plains Software preferred
- Familiar with troubleshooting security products, hardware and software
Physical Requirements: (list any requirements such as lifting, physical environment, etc.)
- Some lifting, up to 50 lbs
- Bending, walking to and from Shipping area
NON-TECHNICAL SKILLS:
- Good oral and written communication skills, and the ability to work independently and manage projects from inception to completion
- Strong analytical and troubleshooting skills
- Ability to help users remotely and follow through with problems to resolution
- Manage team oriented tasks to completion
Describe Educational Requirement:
- 4 year technical degree (EE, CS preferred)
- Or 7+ years of related work experience
To Apply: Please email your cover letter and resume to recruiter@fortinet.com in Word only, quoting the job title and reference code AMCS129 in the subject line.
Location: United States (open)
Technical Account Manager Job Code:AMCS130
In this senior, very technical, and highly visible role, you will be the primary technical contact delivering managed technical support for premium customers. In addition to, you will also be responsible for:
Job Description:
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and analysis of packet trace information
- Recommend actions based on analysis
- Customer education (gaps in networking, product knowledge etc…)
- Installation and configuration assistance
- Reproduction of customer environments on lab equipment
- Follow up technical cases and manage the right expectation until closure of the cases
- Conduct weekly status conference calls with customers to report status of open issues and projects
- Conduct quarterly site visits for your managed accounts
- Work closely and provide direct technical email and phone support to our customers in the America’s Region (Canada, US, Central and South America)
- Develop best practice deployment and troubleshooting methodology documentation
- Develop best practice deployment and troubleshooting methodology documentation
- Analysis of support request, completion of requests for information and documentation
- Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
Requirements:
- At least five years relevant professional experience preferably in the Network industry
- Must possess strong network security and routing experience
- Experienced supporting large Service Providers accounts
- Exceptional customer service orientation
- Strong communication skills in MS Word, PowerPoint and Excel
- CCNA, CCNP, CCIE and/or CISSP certifications are a plus
Educational Requirement:
- Bachelor's degree or equivalent required
To Apply: Please email your cover letter and resume to recruiter@fortinet.com in Word only, quoting the job title and reference code AMCS130 in the subject line.
Location: Sunnyvale, CA
Job Code:AMRD133
RESPONSIBILITIES:
- Linux kernel development using C
- Development of embedded software components such as boot loaders, board support packages
- Work with distributed operating systems, IPC mechanisms, I/O subsystems and hardware interfaces
QUALIFICATIONS:
- 5+years experience in systems software, embedded operating systems or firmware development.
- Experience working in Linux kernel development using C.
- Experience developing board support packages or device drivers.
- Previous working experience with ARM or MIPS processor a plus
Describe Educational Requirement:
- Bachelor's or Master's in EE or CS with emphasis in operating systems and networking.
To Apply: Please email your cover letter and resume to jobs_Vancouver@fortinet.com in Word only, quoting the job title and reference code AMRD133 in the subject line.
Location: Sunnyvale, CA
Job Code:AMRD135
RESPONSIBILITIES:
- Design, code, test and document Fortinet security firewall, kernel networking, IPS (intrusion prevention system) and switch software
- Contribute to system-level discussion, review and provide feed back of requirement, design and test documents.
- Research technology require for projects to aid in software selection
- And trouble-shooting system errors
QUALIFICATIONS:
- Strong programming skills in C
- Solid knowledge in TCP/IP networking
- Excellent debugging and problem solving skills.
- Familiar with UNIX/LINUX development environment.
- Experience in kernel networking or embedded system is a plus
Describe Educational Requirement:
- Bachelor's or Master's in EE or CS
To Apply: Please email your cover letter and resume to jobs_Vancouver@fortinet.com in Word only, quoting the job title and reference code AMRD135 in the subject line.
Location: Sunnyvale, CA & Vancouver, Canada
Technical Account Managers/Escalation Engineers Job Code: TAM01
RESPONSIBILITIES:
- Work closely and provide direct technical support to our customers in the America's Region
- Partner with our most important customers to provide account management services
- Lead technical customer services for top-tier customers
- Analyze support needs and complete requests for information and documentation
- Collect and analyze customer network information
- Recommend actions based on analysis
- Customer education (Gaps in networking, product knowledge etc)
- Installation and first-time configuration assistance
- Consultation of Technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment
- Manage and work special projects as assigned
QUALIFICATIONS:
- At least 4 to 6 years experience in a technical support role in a networking/security company
- Strong understanding of TCP/IP, Routing protocols, L2/L3 switches
- Proficient with security products firewalls, IPSec, IDS/IPS, Anti Spam, Virus scanning
- Strong troubleshooting and problem solving skills
- Administrator level working knowledge of Windows, UNIX or Linux
- Bachelor's Degree in Computer Science, Software Engineering or related work related experience
To Apply: Send Email to: recruiter@fortinet.com
Please quote Job #TAM01 in your email subject line.
Location: CHINA
Software Application Engineer 2 or level 3 Job Code: APGA118
RESPONSIBILITIES:
- Define, design and implement multi–tier distributed enterprise applications for internal as well as external customers, including user interface, business functionality and database access and documentation
- Enhance and maintain existing enterprise applications
- Work with other business units to integrate different enterprise applications to improve business processes
- System requirement analysis
- Facilitate problem diagnosis and resolution
- Coordinate tasks among different teams
- Develop industry and product technical expertise
QUALIFICATIONS:
- 5–8 years of experience in the full lifecycle of web–based/standalone application design and development
- Strong object oriented programming skill
- Excellent knowledge of Java, J2EE, HTML, XML, Web Services and design pattern
- Solid background of relational database and SQL, especially SQL Server
- Working experience with Java open source software, such as Tomcat, Struts, Spring and Hibernate
- Working experience with JDE, such as Eclipse or Netbeam
- Experience with integration middleware a plus
- Ability to multi task and function effectively in a fast paced environment and demonstrate flexibility
EDUCATIONAL REQUIREMENT:
B.S. Computer Science or Electrical Engineering, Master degree preferred
To Apply: Send Email to: recruiter@fortinet.com
Please quote Job #APGA118 in your email subject line.
Location: Sunnyvale, CA
Data Warehouse Developer Job Code: AMGA138
RESPONSIBILITIES:
- End-to-end design and development if data warehouse solutions
- Design, develop and administer reports to support business requirements
- Design data integration best practices to maintain data accuracy and quality
- Interface effectively and communicate appropriately with business departments and peer groups
QUALIFICATIONS:
- 10+ years experience designing and developing SQL and stored procedure-based database applications
- 5+ years experience architecting and developing MS Analysis Services based on large scale data warehouse solutions
- Solid background with data modeling and data warehouse design
- Strong experience with ETL technologies
- Good verbal and written communication skills
- Experience with financial and accounting systems a plus
- BS Computer Science or Electrical Engineering, Master's degree preferred
To Apply: Send Email to: recruiter@fortinet.com
Please quote Job #AMGA138 in your email subject line.
Location: Beijing, China
Software Application Engineer Job Code: AMGA169
RESPONSIBILITIES:
- Define, design, implement and test multi–tier distributed enterprise applications for internal as well as external customers, including user interface, business functionality and database access
- Improve and maintain existing enterprise applications
- Work with other business units to integrate different enterprise applications to improve business processes
- Facilitate problem diagnosis and resolution
- Develop industry and product technical expertise
QUALIFICATIONS:
- 4 years of experience in the full lifecycle of web application development
- Strong object oriented programming skill
- Excellent knowledge of Java or C#, XML and at least one scripting language (JavaScript, PHP)
- Solid background of relational database and SQL, especially SQL Server
- Working experience with J2EE or .NET platform
- Working experience with Java open source software, such as Spring and Hibernate
- Experience with Web Services and integration platform a plus
- Ability to multi task and function effectively in a fast paced environment and demonstrate flexibility
EDUCATIONAL REQUIREMENT:
B.S. Computer Science or Electrical Engineering, Master degree preferred To Apply: Send Email to: recruiter@fortinet.com
Please quote Job #AMGA169 in your email subject line.
Location: Sunnyvale, CA
SW Applications Engineer Job Code: AMGA184
RESPONSIBILITIES:
- Define, design, implement and test multi-tier distributed enterprise applications for internal as well as external customers, including user interface, business functionality and database access and documentation
- Maintain and support existing enterprise applications
- Facilitate problem diagnosis and resolution
- Coordinate tasks among different teams
- Develop application technical expertise
QUALIFICATIONS:
-
2-3 years experience in the full lifecycle of web-based application development
-
Strong object oriented programming skills
-
Knowledge of Java, J2EE, HTML, XML
-
Solid background of relational databases and SQL, especially SQL Server
-
Working experience with Java open source software, such as Struts, Spring and Hibernate
-
Working experience with JDE, such as Eclipse or Netbeam
-
Ability to multi-task and function effectively in a fast paced environment and demonstrate flexibility
-
Experience with Web Services and integration platforms a plus
EDUCATIONAL REQUIRMENTS:
To Apply: Send Email to: recruiter@fortinet.com
Please quote Job #AMGA184 in your email subject line.
Location: Camberley, UK
EMEA Finance Controller Job Code: AMGA192
RESPONSIBILITIES:
QUALIFICATIONS:
- Extensive knowledge of European accounting rules. To work closely with local accountants in several countries preparing Statutory accounts to local GAAP while understanding the needs for the company’s accounts to comply with US GAAP
- International Statutory Tax and legal filings in Europe – needs understanding of all tax requirements and filings, working closely with Tax Management in the US
- Good interpersonal skills - team of four direct reports
- Payroll and related expenses – rules and regulations in 14 countries
- Ability to close books in four days
- Cash management – monthly forecasting and reporting to CFO
- Budgets and planning
- Sales commission calculations – understanding of Commission Compensation plans
- New entity development and legal set up – working closely with legal team in US
- VAT/PAYE/CORP TAX and other tax returns
- Credit Management - Work closely with Order Admin/Credit and Collections team in US.
- Liaise and build strong relationships with Sales Management across all EMEA territories
- Company Policy compliance procedures
- At least 5 years Management Experience at a similar level preferably working for a US company in Europe/or be able to demonstrate similar key Management responsibilities
- Pan European accounting experience
- Able to work at all levels – be happy to roll up sleeves as necessary
- Understanding of US company procedures
EDUCATIONAL REQUIRMENTS:
- Minimum educated to A level standard, degree preferred
- Preferably ACCA or similar professional qualifications
To Apply: Send Email to: hr@fortinet.com
Please quote Job #AMGA192 in your email subject line.
Location: Sunnyvale, CA
Corporate Controller Job Code: AMGA194
RESPONSIBILITIES:
- Lead the daily activities of the Corporate Accounting function, including corporate accounting, consolidations, billing, cash application, fixed assets and intercompany accounting
- Responsible for the preparation and accuracy of all monthly, quarterly and annual accounting reports
- Ensure the timely and accurate financial reporting of the Company's and foreign operating subsidiaries
- Provide support to the finance organization, as required, for all internally distributed financial statements as well as externally for compliance reporting to shareholders, regulatory agencies and other stakeholders as necessary
- Lead the activity with the Company’s outside auditors and coordinates their activities
- Continually review, evaluate and recommend enhancements to the Company's finance and accounting policies, monthly closing process, accounting systems and procedures, control functions and practices to comply with industry standards and current technology and regulatory environment
- Direct financial audits and provide recommendations for procedural improvements
- Serve on planning and policy-making committees
- Ensures that business transactions are recorded in accordance with relevant generally accepted accounting principles (GAAP) including providing technical accounting analysis, guidance and training
- Contributes to the continuous improvement of tools, plans and processes to meet current and future business needs in the accounting and financial reporting areas including maximizing the utilization of the Great Plains ERP and related reporting systems
- Establish and implement short and long-range departmental goals, objectives, policies, and procedures
- Develop the Company's accounting department to anticipate and adapt to changing business needs
- Develop, analyze and makes recommendations relating to accounting and financial systems to ensure the efficient financial operations
- Develop and manage internal control, policies, process and procedures
- Coordinate integrated business process audits and reports findings, recommendations and plans to executive management
- Ensures the timely completion of month-end close
QUALIFICATIONS:
- Strong, hands-on, control and command personality
- Take the lead and authorship of the department
- Hands on position directly supervising a staff of professionals in the US and indirectly supervising professional staff in Canada, Europe and China
- 10-15 years progressively responsible experience in private high-tech industry
- Background in Hi-tech Manufacturing industry, hardware and software
- Exposure to international tax issues and multi-site international contract manufacturing
- Exposure to international tax issues
- GAAP accounting experience, SOX compliance work and SEC reporting experience
- CPA with Big 4 experience
- Strong communication and interpersonal skills required
- Must be able to prioritize and work in a fast-paced environment with changing and competing priorities
EDUCATIONAL REQUIRMENTS:
- Bachelor’s degree in accounting and/or finance. MBA is a plus
To Apply: Send Email to: recruiter@fortinet.com
Please quote Job #AMGA194 in your email subject line.
Location: Sunnyvale, CA
Accountant Job Code: AMGA 191 & 195
RESPONSIBILITIES:
- Period/year end close and the preparation of financial statements
- Consolidation and analysis of financial data
- Intercompany reconciliation and analysis
- FX Gain/ Loss Analysis and Reporting
- Fixed asset, Prepaid and other assets accounting and Variance Analysis
- Reviewing and recording accounting adjustments
- Prepare support schedules for and interface with external auditors at quarter and year-end
- Assist other team with their reporting needs
- Provide other accounting related assistance, as required
QUALIFICATIONS:
EDUCATIONAL REQUIRMENTS:
To Apply: Send Email to: recruiter@fortinet.com
Please quote Job #AMGA191 & 195 in your email subject line.
Location: Sophia Antipolis, France
Level II Technical Support Engineer
Job Description:
Fortinet is expanding our EMEA TAC team and is looking for strong technical support engineers/specialists at all levels. We want candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternatives.
All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.
**Please note that this is not an IT/system administration position.
RESPONSIBILITIES:
- Work closely and provide direct technical email and phone support to our customers in the EMEA region
- Entitlement check
- Creation of Support Tracking Ticket
- Analysis of support request, completion of requests for information and documentation
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and initial analysis of packet trace information
- Recommend actions based on analysis
- Customer education (gaps in networking, product knowledge etc…)
- Installation and first-time configuration assistance
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment
- Follow up technical cases, escalate, and manage the right expectation until the closure of the cases
QUALIFICATIONS:
- At least 4+ years experience in a technical support role in a networking/security company
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches
- Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
- Strong troubleshooting and problem solving skills
- Administrator level working knowledge of Windows, UNIX or Linux
- Previous call center experience, preferably supporting data networking products and/or security products
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
- Fluent in English (written and spoken) is a must – Spanish / Italian isrecommended.
To Apply: Please email your resume and cover letter in Word to jobs_emea@fortinet.com, with job title and code in your email subject line.
Job Code: EMCS042
Location: Bangalore, India
Level I Technical Support Engineer
Job Description:
Fortinet is expanding our regional TAC team and is looking for strong technical support engineers working at "first touch" support level. We want candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternatives.
All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.
**Please note that this is not an IT/system administration position.
RESPONSIBILITIES:
- Work closely and provide direct technical email and phone support to our customers in the EMEA and SAARC region
- Entitlement check
- Creation of Support Tracking Ticket
- Analysis of support request, completion of requests for information and documentation
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and initial analysis of packet trace information
- Recommend actions based on analysis
- Customer education (gaps in networking, product knowledge etc…)
- Installation and first-time configuration assistance
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment
- Follow up technical cases, escalate, and manage the right expectation until the closure of the cases
QUALIFICATIONS:
- At least 4+ years experience in a technical support role in a networking/security company
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches
- Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
- Strong troubleshooting and problem solving skills
- Administrator level working knowledge of Windows, UNIX or Linux
- Previous call center experience, preferably supporting data networking products and/or security products
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
- Fluent in English (written and spoken) is a must – additional languages are encouraged.
To Apply: Please email your resume and cover letter in Word to jobs_emea@fortinet.com, with job title and code in your email subject line.
Job Code: EMCS043
Location: Kuala Lumpur, Malaysia
Level II Technical Support Engineer Job Code: APCS139
RESPONSIBILITIES:
- Work as a team member within APAC TAC to provide technical web and phone support to our customers in the APAC Region
- Analysis of support request, completion of requests for information and documentation
- Recommend actions based on analysis
- Provide technical solutions or work-around, with regular status report to customers
- Reproduction of customer environments on lab equipment
- Follow up technical cases, deal with escalation and manage the right expectation until the closure of the cases
- Take initiatives and ownership of problem to drive for results
- Customer education (gaps in networking, product knowledge etc)
QUALIFICATIONS:
- At least 4+ years experience in a technical support role in a networking/security company
- Strong understanding of TCP/IP, L2/L3 switches
- Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
- Strong troubleshooting and problem solving skills
- Administrator knowledge of Windows, UNIX or Linux
- Previous call center experience, preferably supporting data networking products and/or security products is desirable
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
- Fluent in English (written and spoken) is a must – Mandarin / Cantonese / Korean / Thai is a plus
To Apply: Please email your resume and cover letter in Word to jobs_apac@fortinet.com, with job title and code in your email subject line.
Location: Ottawa, Canada
Level 1 Technical Support Engineer Job Code: TAC100
RESPONSIBILITIES:
* Work closely and provide direct technical email and phone support to our customers in the America’s Region (Canada, US, Central and South America)
* Entitlement check
* Creation of Support Tracking ticket
* Analysis of support request, completion of requests for information and documentation
* Collection, analysis and change recommendations of configuration information
* Collection and analysis of customer network information
* Collection and initial analysis of packet trace information
* Recommend actions based on analysis
* Customer education (gaps in networking, product knowledge etc…)
* Installation and first-time configuration assistance
* Consultation of technical documentation, bulletins and release notes for known problems
* Reproduction of customer environments on lab equipment
* Follow up technical cases, escalate, and manage the right expectation until the closure of the cases
QUALIFICATIONS:
* At least 2+ years experience in a technical support role in a networking/security company
* Strong understanding of TCP/IP, routing protocols, L2/L3 switches
* Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
* Strong troubleshooting and problem solving skills
* Deep working knowledge of Windows, UNIX or Linux
* Previous call center experience, preferably supporting data networking products and/or security products is desirable
* Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
To Apply: Please email your resume and cover letter in Word to recruiter@fortinet.com, with job title in your email subject line.
Location: Ottawa, Canada
Level 3 Technical Support Engineer Job Code: TAC300
RESPONSIBILITIES:
- Work closely and provide direct technical email and phone support to our customers in the America’s Region (Canada, US, Central and South America)
- Entitlement check
- Creation of Support Tracking ticket
- Analysis of support request, completion of requests for information and documentation
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and initial analysis of packet trace information
- Recommend actions based on analysis
- Customer education (gaps in networking, product knowledge etc)
- Installation and first-time configuration assistance
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment
- Mentor junior level techs
- Work cases escalated from the junior techs
- Manage and work special projects as assigned
- Follow up technical cases. Escalate, manage the right expectation until the closure of the cases
QUALIFICATIONS:
- At least 4-6 years experience in a technical support role in a networking/security company
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Proficient with security products firewalls. IPSec, IDS/IPS, Anti Spam, Virus scanning
• Strong troubleshooting and problem solving skills
• Administrator level working knowledge of Windows, UNIX or Linux
- Bachelor’s degree in Computer Science, Software Engineering or related areas
To Apply: Please email your resume and cover letter in Word to jobs_Vancouver@fortinet.com, with job title in your email subject line.
Location: Vancouver, Canada
Int/Sr. Software Engineer Job Code: Multiple Positions
RESPONSIBILITIES:
- Develop, design and test software for Fortinet Products
- Troubleshoot, identify and improve product quality from QA testing and customer feedback
- Maintain and document code using source control system
- Prepare and maintain technical documentation for project team and client deliverables
- Maintain, performance tune and support implemented software or firmware products
QUALIFICATIONS:
- 2-5 years experience in automation or testing commercial software products
- Proven experience with scripting (Perl / Shell / PHP) and database
- Knowledge of general QA procedures and methodologies, and software development fundamentals
- Proficient in Linux environments
- Must have excellent problem solving skills and ability to debug complex systems.
- Motivated and assertive in learning and taking ownership of projects
- Knowledge in of C/C++, Networking, AV or IPS is a plus
To Apply: Please email your resume and cover letter in Word to jobs_Vancouver@fortinet.com, with job title in your email subject line.
Location: Burnaby, BC Canada
Job Code: CARD343
RESPONSIBILITIES:
- Replication and analysis of computer viruses/malware
- Program detection algorithms in proprietary description language
- Writing of virus/malware descriptions or related documents for publication on Fortinet's website
Describe Job Experience Required:
- Software development experience
- Good understanding of Windows and Unix Operating Systems, and TCP/IP internetworking
- Good knowledge of a few of the scripting languages (Perl, Bash shell, VBA, VBS, Javascript)
- Knowledge in Intel x 86 assembly language and reverse engineering is an asset but not required
Educational Requirements:
- Bachelor degree in Computer Science or Electrical Engineering
- Good English writing and communication skill
- Required to present university transcript at the interview time
Response Information:
Please email your cover letter and resume to jobs_Vancouver@fortinet.com in Word only, quoting the job title and reference # CARD 343 in the subject line.
Location: Burnaby, BC Canada
Job Code: CARD344
RESPONSIBILITIES:
- Create, maintain, and execute scripts for testing daily released packages in an auto test environment
- Identify, document, and track defects found during testing
- Participate in 24/7 on-call rotation
- Perform firewall, routing and other network engineering system testing
Describe Job Experience Required:
Required Skills
- 3 to 5 years of software scripting or testing experience
- Experience with c/c++/perl, php, mysql, Microsoft .NET C#/VB.net and regular expressions
- Solid understanding of TCP/IP, routing, and switching
- Good knowledge at Windows and Linux OS
- Demonstrated ability to logically and analytically troubleshoot software
- Demonstrated ability to write clear and reproducible problem reports, and test results
- Knowledge of general QA procedures and methodologies, and software development fundamentals
- Ability to work in a collaborative environment and communicate well with other departments
- Ability to work on assigned tasks under tight time constraints
Desired Skills
- Knowledge of firewalls, routers, switches, linux and Windows
- Hands-on experience with perl, php, mysql, c/c++, shell and Expect
- Knowledge of VPN, Antivirus, IPS, Anitspam
- CCNA or better
- Other security certifications
Educational Requirements:
- University or college study of computer science or computer engineering
Response Information:
Please email your cover letter and resume to jobs_Vancouver@fortinet.com in Word only, quoting the job title and reference # CARD 344 in the subject line.
Location: Burnaby, BC Canada
Job Code: CARD345
RESPONSIBILITIES:
- Write scripts to test application.
- Create, maintain, and execute test specifications and test cases for functional testing
- Identify, document, and track software defects found during testing
- Work closely with developers to ensure defects are correctly identified and fixed
Describe Job Experience Required:
- Software testing experience
- Solid understanding of TCP/IP, routing, and switching
- Demonstrated ability to write clear and reproducible problem reports, and test results
- Knowledge of developer tools such as Python, Perl, http, https, SNMP, SSH, Linux shell script
- Knowledge of general QA procedures and methodologies, and software development fundamentals
- Ability to work on assigned tasks under tight time constraints
Educational Requirements:
- Bachelor’s degree in Computer Science or Engineering
Response Information:
Please email your cover letter and resume to jobs_Vancouver@fortinet.com in Word only, quoting the job title and reference # CARD 345 in the subject line.
Location: Burnaby, BC Canada
Job Code: CARD346
RESPONSIBILITIES:
- Responsible for all aspects of the hardware product development cycle, definition, implementation and release to manufacturing of high speed networking security boards and systems.
- Hardware Analog, Digital design.
- PCB layout, high frequency, high density, low noise.
- Gerber and manufacturing files, support the contract manufacturer.
- Design validation, and reliability testing.
- Analyze and resolve the design issues prototype, in the field.
- Perform other related duties as assigned.
Describe Job Experience Required:
- 5+ years experience in technical design with successful delivery to market
- System & board circuit definition, design & test
- Signal integrity and simulation techniques & tools
- 2+years experience in support the board Manufacturer, PCB/PCBA
- Schematic capture tools, Allegro PCB layout
- CPLD / FPGA design experience
- High-speed processors designing and PCB routing
- Familiar with EMI/EMC requirements and how to mitigate in design.
- Knowledge of Safety Agency requirements and how to design for compliance.
- Good lab skills and problem solving
- Excellent communications between teams and vendors
- Highly motivated
Educational Requirements:
- B.S. Electrical Engineering or Computer Science, Master degree preferred
Response Information:
Please email your cover letter and resume to jobs_Vancouver@fortinet.com in Word only, quoting the job title and reference # CARD 346 in the subject line.
Location: Sunnyvale, CA
Corporate Accounting Manager Job Code: AMGA189
RESPONSIBILITIES:
- Schedule and drive monthly financial close
- Ensure consolidated financial statements are in accordance to US GAAP
- Maintain and enhance the Company's financial internal controls
- Own and drive Intercompany and FX gain/loss reconciliation process
- Own and drive fixed asset process (reconciliation and reporting)
- Reviewing and recording accounting adjustments
- Interface with external auditors quarterly and annually
- Drive efficiency in transactional areas through process change and automation
- Provide Accounting Policy guidance to international accounting team
QUALIFICATIONS:
Ideal candidates will have:
- Experience working in a large, multi-national publicly-traded company
- At least 10 years of relevant experience (4+ years in public accounting)
- Strong understanding of internal controls and SOX 404 requirements
- Prior experience with Great Plains a plus
- Good organization and planning skills
- Ability to work the detail without losing sight of the big picture (understand how and what processes to automate)
- Self motivated and ability to work with minimal direction
- Advanced MS Excel, Word skills
Describe Educational Requirement:
- Bachelors degree in accounting
- Big 4 CPA
- Strong knowledge of US GAAP and SOX compliance requirements
To Apply: Send Email to: recruiter@fortinet.com
Please quote Job #AMGA189 in your email subject line.
Location: Shinagawa, Tokyo, Japan
RMA Test Engineer Job Code: APOP113
RESPONSIBILITIES:
- Coordinate with Quality Team to drive Quality Improvement Activities
- Perform reliability tests to locate the failure that may be induced by environmental change, power surge or physical movement
- Carry out any existing rework action to recover the functionality of RMA product
- Work with Engineering teams to prove the resolution on any hardware defect
- Propose changes and improvements to any production testing and equipment testing process
- Ensure all RMA cases are verified, resolved and closed as outlined in Fortinet Quality System procedures
- Assist with corrective action and rework plan to repair the problem on existing products
- Maintain and calibrate all lab facilities periodically
QUALIFICATIONS:
- 2-5 years working experience
- Knowledge of general QA procedures and methodologies
- Network background with trouble shooting experience
- Able to work independently
- Experience in an electronic Design and Manufacturing environment would be a definite asset
- Motivated and assertive in learning and taking ownership of projects
- AA Bachelor's degree/Diploma with discipline in Engineering, Computer Science or related field
To Apply: Please email your English resume and cover letter in Word to hr@fortinet.com
Please quote Job #APOP113 in your email subject line.
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